Help! I’m a Systems Administrator, and my print-provider.log just threw a 0x041C at me. What even is that?
If you’ve just flicked on debug mode in the Print Provider, you might now be staring at a stream of logs sprinkled with mysterious hex codes. Don’t panic! You’re not alone, and you definitely don’t need to memorize them.
These aren’t errors or typos. They’re status messages straight from CUPS (via IPP), logged by PaperCut NG/MF to give you the inside scoop on what’s really happening with your print jobs.
This guide walks you through why these codes show up, what they mean, and what steps to take next.
Why these codes show up When you enable Print Provider debug mode, PaperCut NG/MF asks CUPS for extra job details.
(To enable debug in the Print Provider, check out this KB: https://www.papercut.com/kb/Main/HowToEnableDebugInThePrintProvider/ )
CUPS answers in IPP and returns a 16-bit status code.
Print Provider writes that value straight to the log, so you see lines like:
DEBUG 14:12:09 CupsRequest: Get-Job-Attributes returned status=0x0410 Decode the number, and you’ll know whether the job was accepted, held, or rejected. Understand the status-code classes High byte
Class
What it means
0x00
Success
Job accepted - carry on
0x01
Informational
Progress update (rare)
0x03
Redirection
Printer wants the job sent to another URI
0x04
Client error
Something wrong in the request - job paused or rejected
0x05
Server error
Queue or device fault - jobs back up
0x06–7F
Vendor codes
CUPS- or device-specific extras
*(Classes defined by the IANA IPP registry, 13 May 2025.)* Most common codes at a glance Hex
Name
Meaning
What to check first
0x0000
successful-ok
Job accepted
Nothing - grab a coffee
0x0001
successful-ok-ignored-or-substituted-attributes
CUPS tweaked an option but printed anyway
Review driver defaults
0x0300
redirection-other-site
Printer points to a different URI
Confirm printer URI (harmless with Mobility Print)
0x0403
client-error-not-authorized
User not authorized
Check balance, groups, or Hold/Release rules
0x040A
client-error-document-format-not-supported
Wrong driver/PDL
Change driver or enable RAW passthrough
0x040F
client-error-compression-not-supported
Printer can’t accept gzip/deflate
Clear Compress print data in the driver
0x0410
client-error-compression-error
Decompression failed
Resend job uncompressed
0x041C
client-error-account-info-needed
Waiting for account or billing code
User must pick an account
0x041E
client-error-account-limit-reached
Balance or quota exhausted
Top-up credit or raise quota
0x0500
server-error-internal-error
CUPS crashed or ran out of resources
systemctl restart cups; read /var/log/cups/error_log
0x0507
server-error-busy
Device reports busy
Usually transient - clear the device queue
0x0509
server-error-multiple-document-jobs-not-supported
Device can’t handle current job format
Disable Send as one job / collate option
Job state numbers (they’re different) Print Provider also logs state=<n> values. These come from IPP job-state enums, not the status-code table:
State
Meaning
3
Pending - waiting in queue
4
Held - needs release or account selection
5
Processing - printing now
6
Stopped-paused by operator/device
7
Canceled - user or admin killed it
8
Aborted - device or CUPS error
9
Completed - printed successfully
Decode a real example DEBUG 14:12:09 CupsRequest: Get-Job-Attributes returned status=0x041C, state=4 0x041C > client-error-account-info-needed. state=4 > Held. Translation: PaperCut NG/MF waits for a billing code. User picks an account, and the job prints.
Troubleshoot in five quick steps Grab the code. Turn on debug, reproduce, search for status=0x. Check the class. Refer to the high-byte table above: Understand the status-code classes . Find the exact hex in the table above ( Most common codes at a glance ) or the full IANA list. Fix it. Driver mismatch > switch driver or PPD. Account/quota > prompt user or add credit. Device fault > clear jams, load paper, reboot. CUPS crash > systemctl restart cups, then read error_log. Need a hand? Send the full debug log plus the status code to PaperCut Support. Happy decoding!
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