How-to Articles

Tip: if you arrived here through a Google search, and you’re looking for something in particular, try using the Search box (at the top right corner) to search content across our website - including manual pages, product pages and the knowledgebase! Administration Auto mount a SMB share at boot on macOS Change the Nightly Maintenance and Directory Sync times Configuring LDAP Over SSL (LDAPS) How to add the PaperCut system account to a Mac folder’s Sharing & Permissions List How To Create Tab Delimited Files How to get Support Improve slow network printing with data compression Managing the amount of memory used by PaperCut NG/MF Partially Clearing Out The Log Data Regular Expressions for Card Numbers Reporting Problems Reporting Watermark Problems Resetting the Admin Password Stopping and Starting (Restarting) PaperCut Services Tuning TCP/IP for your PaperCut server Where is the “Fingerprint” of my Server? Architecture A guide to easy and secure Cerner printing with PaperCut Configuring PaperCut NG/MF to use a proxy How to use PaperCut in an Epic environment Installing PaperCut into a Citrix Environment Multiple Site locations and the PaperCut Client Print Server Network Load Balancing Authentication [Legacy] How to deploy PaperCut NG/MF Application Server with SAML Single Sign-On [Legacy] Using WebAuth with PaperCut Advanced LDAP Tweaks for User and Group Synchronization Card-less Authentication for PaperCut MF Client pre authentication on Linux, macOS and Windows Elatec TCP3 Client Mode Enabling Entra ID (Azure AD) for PaperCut NG/MF version 21.1 or earlier How to configure PaperCut to allow users to log in with an alternate username How to dump LDAP Schema Integrating the PaperCut Client with a Public Kiosk solution LDAPS / SSL-only for Microsoft Active Directory connections Login to PaperCut interfaces using Email Address Rate limiting logins in PaperCut MF Syncing with JumpCloud Syncing with Okta Unauthenticated Printing Using PaperCut with Nexudus Using Windows Authentication with Microsoft SQL Server Charging and Billing Billing teaching staff monthly Charging different amounts according to different Paper Types Charging different users different amounts Corporate Billing Scenario Different Costing for Staff End-User Transfer Feature How do I change the PaperCut currency symbol/sign? How do I charge fractions of a cent for printing? How do I refund a failed print job? How do I show Shared Account Balances in the User Client How to change the allowed amounts for Payment Gateways How to save on color toner with PaperCut How to set up a Free Copy button How to set up the Payment Gateway Module Implementing Quotas for Shared Accounts Integrating PaperCut with coworking space management software Managing many client matter accounts Normalizing usernames from printer usage Paypal Test Site Placing a daily limit on the number of pages printed Print Charging Print enablement & management in distributed working environments Providing free period or free exam printing Removing the currency symbols Running the PaperCut Pay Station Software on 64-bit Windows Separating Cash Payments and Free Quota Top-Up Cards What is Silent Monitoring Mode and how do I enable it? Databases Database Tuning (Advanced Topic) Database Upgrades Detecting and Resolving Database Corruption How do I use SSL with Microsoft SQL Server? Migrating or Moving your PaperCut Database Server Optimizing your database SQL Server log files (LDF files) are growing large.How can I shrink them? Using Windows Authentication with Microsoft SQL Server Devices Deny Access to the Device Copy Function Device Offline Mode Disable Power Save Mode on Ricoh Embedded Devices Elatec TCP3 Client Mode Elatec TWN3 Card Readers for Toshiba MFP devices Embedded Platform Timeout Settings How do I find out if my Canon MEAP device is compatible with PaperCut Gen3+? How to configure embedded software after a server migration or an IP/Hostname change How to Enable Debug in HP Chai Devices How to Enable Debug in HP FutureSmart and HP OXP Devices How to Enable Debug in Kyocera Devices How to Enable Debug in Lexmark Devices How to enable debug in Ricoh Devices How to Enable Debug in Samsung Devices How to obtain Sharp syslog logs How to set up a Free Copy button How to uninstall embedded software from a Kyocera MFD (PaperCut MF) Language Selection at the MFD Managing access to apps on Lexmark devices with PaperCut Obtaining debug logs from Canon Multi-Function Devices Obtaining debug logs from Fuji Xerox Embedded devices Printer and Device IP Address Change Considerations Setting up RIP devices Support for Sharp CR5 Atlas and Titan models with PaperCut MF Tracking jobs printed from a Fiery using PaperCut Tracking Photocopiers Upgrading PaperCut MF to 22.0.5 or later with an existing Fujifilm Business device fleet Email to Print Email To Print Aliasing with Microsoft Exchange Setting Up Google OAuth2 for your Gmail account for Email to Print Find Me Printing How to Setup a Nul Port on Windows How to Setup a Null Printer on macOS Print enablement & management in distributed working environments Setup Find-Me Printing on Multiple Operating Systems The end-to-end guide on setting up Find-Me Printing Touch-Free Secure Print Release [LEGACY] Google Cloud Print How to Migrate from Google Cloud Print to Mobility Print Grows Installing, Uninstalling and Migrating [Legacy] Setting up Mobility Print DNS with MacOS Server DNS Automated Application Server Removal Automated PaperCut Server Deployment Best Practice when Migrating Domains Changing the PaperCut Server Name or IP Address Creating a Test Environment Environments with large numbers of Direct Print Monitors How do I install the PaperCut client software? How to Collect Windows Installer Logs How to configure embedded software after a server migration or an IP/Hostname change How to install PaperCut NG on Univention Corporate Server How to migrate your Windows Print Queues How to set up the Payment Gateway Module How to Uninstall PaperCut NG or MF Installing PaperCut into a Citrix Environment Installing PaperCut NG/MF on Windows Server Core macOS User Client Deployment using Packaging & Deployment Tools Migrating to PaperCut MF or NG from other solutions PaperCut Print Management on UNIX and Enterprise Systems (tracking) Plan your PaperCut Application Server Migration Plan your PaperCut Site Server Migration Port Forwarding on a Mac Run PaperCut Services with a Domain User Account Running PaperCut on Linux The end-to-end guide on setting up Find-Me Printing Upgrading your Mobility Print installation to work with PaperCut NG or PaperCut MF Integrations Custom User Sync Integration I’m migrating from PCounter. How do I import balances? Importing scanned documents into 3rd party systems Integrating with 3rd Party Billing Systems Migrating to PaperCut MF or NG from other solutions Using PaperCut with Nexudus Languages How do I change the language of the PaperCut login page? Language Selection at the MFD Language Support in Config Files Translating PaperCut into languages other than English Legacy Articles [Legacy] Automating printer management in a school, university or education environment [Legacy] Configuring Squid on Linux to authenticate with Active Directory [Legacy] Enabling user client notifications on Windows when balloon tips are disabled [Legacy] Importing SSL Certificates in Linux [Legacy] Installing and configuring SquidNT [Legacy] Presto iOS Printing [Legacy] Upgrading PaperCut ChargeBack Migrate from PaperCut iOS Print to PaperCut Mobility Print Removing the “PaperCut Host User” Account on the Mac Logs Capturing a Mac Spool File Capturing a Novell Spool file Capturing a Windows Spool File Changing Application Server Log Rotation Displaying older print logs Finding the Print Deploy logs for Troubleshooting How to collect Application Server Debug Logs How to collect Document Processing Logs How to collect Job Ticketing Logs How to collect Payment Gateway logs How to Collect Windows Installer Logs How to Enable Debug (collect logs) for PaperCut Web Print How to Enable Debug (collect logs) in CUPS How to Enable Debug (collect logs) in the PaperCut LPD Service How to Enable Debug (collect logs) in the Print Provider How to Enable Debug (collect logs) in the Release Station How to Enable Debug (collect logs) in the Site Server How to Enable Debug (collect logs) in the User Client How to Enable Debug in HP Chai Devices How to Enable Debug in HP FutureSmart and HP OXP Devices How to Enable Debug in Kyocera Devices How to Enable Debug in Lexmark Devices How to enable debug in Ricoh Devices How to Enable Debug in Samsung Devices How to enable Debug Logging How To Enable Debug Logging In The PaperCut Port Monitor How to obtain Sharp syslog logs Obtaining debug logs from Canon Multi-Function Devices Obtaining debug logs from Fuji Xerox Embedded devices Partially Clearing Out The Log Data Print Logging Sending Log Data to Another Location Universal Print Logs Using the Snapshots to Gather Information from PaperCut NG and PaperCut MF Mobility Print [Legacy] Setting up Mobility Print DNS with MacOS Server DNS A better BIND Mobility record setup, a better you Advanced BIND DNS Mobility record setup Can Mobility Print users choose a tray? Changing the Mobility Server name in the client printer name Chrome App to Extension migration guide Deploy Mobility Print queues to Groups Finding the Mobility Print logs for Troubleshooting How to Migrate from Google Cloud Print to Mobility Print How to use Jamf Pro to deploy printers on managed iOS devices (iPhones and iPads) How to use Jamf Pro to deploy printers on managed Macs Migrate from PaperCut iOS Print to PaperCut Mobility Print Mobility Print quick setup guide for home printing Prevent users from printing jobs via mobility to removed queues Print Scripting with Mobility Print Setting up Mobility DNS records for Infoblox DDI Upgrading your Mobility Print installation to work with PaperCut NG or PaperCut MF Use an existing trusted SSL certificate for Mobility Print Monitoring Advanced Health Monitoring using PRTG Health monitoring using PRTG and PaperCut templates Monitoring PaperCut NG or MF System Health using Zabbix Simple Health Monitoring using PRTG Simple Health Monitoring using Zabbix Third Party SQL Monitoring Notifications Advanced Scripting: Conditionally Suppress Pop-up Can I make the messages that the client displays larger? Disabling Windows Print Notifications or ‘Toast’ Notifications Displaying a One Off Popup using Advanced Scripting Suppress Client Error Notifications When Offline Novell Accounting Autoload Command Print Archiving How to re-print EMF spool files (generated by print archiving) Using PaperCut’s LPD Service to Archive All Print Jobs Print Jobs Batch Printing and the Popup and Hold/Release print queues Capturing a Mac Spool File Capturing a Novell Spool file Capturing a Windows Spool File Charging more for Mylar film plots Displaying older print logs Exporting and importing Job Ticketing data Hide Document Names on Windows Printers How do I change the temporary location used by PaperCut to store spool files in CUPS How to collect Job Ticketing Logs Paper Size Tolerance Print Scripting with Job Ticketing Printing a Print To File Providing a Print-to-file as requested by support Setting a custom watermark position on PCL5 documents Track Printing Using Wireshark to validate print traffic encryption Writing a PDL Transform – A practical walkthrough. Print Provider Environments with large numbers of Direct Print Monitors Upgrade a Linux Secondary Server Where can I get the secondary server (or local printer) software? Mac Sonoma 14.4 broke my print tracking in Print Provider and Direct Print Monitor. How Can I fix it? Print Queue Deployment Automatically adding/connecting printers to workstations Finding the Print Deploy logs for Troubleshooting How to use Jamf Pro to deploy printers on managed iOS devices (iPhones and iPads) How to use Jamf Pro to deploy printers on managed Macs Making Printers Available to All Users Print Queues Adding a new printer on a Mac Adding and sharing a printer in Windows Amalgamate (merge) print queues from load-balanced print servers Automatically set up the PaperCut TCP/IP Port Batch Deleting Printers Best practices for configuring Windows Print Servers Configure how long jobs are held by PaperCut NG/MF Controlling printer access based on time Copying Printer Config from one Apple Mac To Another Disabling Windows Print Notifications or ‘Toast’ Notifications Does my printer support Hardware Page Count with PaperCut? Enabling or Disabling ALL Printers at once with Mac OS or Linux Hide the print job owner from a Find-Me Virtual Queue using the PaperCut NG/MF LPD Service How do I merge Printers/Users/Databases in PaperCut? How to Deal with Auto-Rotate on Plotters and Wide-Format printers How to Enable Debug (collect logs) in CUPS How to Enable Debug (collect logs) in the PaperCut LPD Service How to Enable Debug (collect logs) in the Print Provider How to migrate your Windows Print Queues How to Setup a Nul Port on Windows How to turn off Unknown Name and Withheld User in the macOS CUPS web interface Ignoring or deleting printers Improving Windows Print Spooler stability Installing an IPPS printer in Windows Mainframe/OnePrint Printing Issues PaperCut Hardware Page Count SNMP Test Tool PaperCut Print Management on UNIX and Enterprise Systems (tracking) Prevent users from bypassing PaperCut Print enablement & management in distributed working environments Printer Failover with Print Scripting Printing from macOS to shared Windows Server queues with LPD and SMB Queue Redirection - An example in Linux Registering a color printer to Microsoft Universal Print Removing duplicate printers after a server name change Script for Time-Based Printer Access Supporting Windows workstations via a Mac Server Testing a printer’s compatibility without the physical printer Toner Level Thresholds Tracking and Controlling 3D Printers Tracking Printer Trays Unauthenticated Printing Updating Printer Location in PaperCut Using LPD & LPR with PaperCut NG/MF Using PaperCut with ArchiCAD on the Mac What to know about configuring SNMP Where can I get the secondary server (or local printer) software? Releasing Print Jobs Block release of print jobs to printers in error with Hardware Page Count enabled Configure how long jobs are held by PaperCut NG/MF Delegated Print Release Configuration Five Things You Did Not Know Release Stations Could Do How to run Print Release Station on a Mac Release and Cancel All Buttons on Release Station Interfaces Running the PaperCut Pay Station Software on 64-bit Windows Using a release station for color printing only Reporting Email reports to departments head/manager A How-To Guide to Custom Report writing with JasperSoft Studio and PaperCut NG/MF Configure Data Integrations Corporate Billing Scenario Correcting Historical Displays of Page Count Errors Custom Reporting by Example: A Crystal Reports How-To Environmental Reports Per User Export Shared Account PIN Codes Finding your largest print users How do I find the list of active User Clients? How To View Shared Account Access Integrating PaperCut with coworking space management software Opening CSV Reports With Non-English Text in MS Excel Print Logging Producing custom reports with PaperCut Providing a Date Range for Custom Reports Reset user counters back to zero Retrieve Deleted User Print Data Running very large reports SalesAndLicensing Integrated Scanning Configuring Paper Sizes with Integrated Scanning How to collect Document Processing Logs How to turn off PaperCut’s Document Processing Importing scanned documents into 3rd party systems Importing User’s home folder from non-standard fields in Active Directory Increase OCR Job Processing Timeout Limit Prompting for additional pages when using Integrated Scanning Scan to Home Folder Scanning with PaperCut - best practices for compression Scripting and APIs Top Tips for using the PaperCut MF/NG public web services API Administering PaperCut with PowerShell Advanced Scripting: Conditionally Suppress Pop-up Calling server-command from a remote system Clearing Stopped Mac Print Queues (automatically, using scripts) Combining Script Recipes Copying Printer Config from one Apple Mac To Another Deny Access to the Device Copy Function Displaying a One Off Popup using Advanced Scripting How can I find a user by their card number and erase it? Integrating PaperCut with coworking space management software Integrating with 3rd Party Billing Systems Location Adaptive Logon Script Maintain Additional User Attributes with JSON Managing PaperCut MF/NG Shared Accounts and User Settings via IDM Integration Placing a daily limit on the number of pages printed Print Scripting with Job Ticketing Print Scripting with Mobility Print Re-apply initial user settings via server command Scheduling server commands Updating User Card Numbers Using SQL Using Common Scripts Working with Scripting Properties Security and Privacy [Legacy] Importing SSL Certificates in Linux Comprehensive guide to end-to-end print security Enable Support for Legacy Ciphers Forcing use of HTTPS/SSL only Ghost Script Vulnerabilities Hide Document Names on Windows Printers Hide the print job owner from a Find-Me Virtual Queue using the PaperCut NG/MF LPD Service How do I use SSL with Microsoft SQL Server? How to Secure your Web Print Sandbox server Importing an SSL certificate from IIS Installing an SSL Certificate the Easy Way Prevent users from bypassing PaperCut Rate limiting logins in PaperCut MF Secure your PaperCut NG/MF server Security Settings for PaperCut’s Web Server SSL Cipher Configuration - removing weak ciphers TLS support in PaperCut NG and MF Use an existing trusted SSL certificate for Mobility Print Using Wireshark to validate print traffic encryption Downgrade the execution privilege of the Print Deploy server on Linux and macOS Site Servers How to Enable Debug (collect logs) in the Site Server Testing PaperCut Basic Printing Testing Creating a Test Environment Load Testing a PaperCut NG/MF Setup Paypal Test Site Testing a printer’s compatibility without the physical printer Upgrading or Downgrading Upgrading the Client Software Database Upgrades Downgrading PaperCut (to an older version) Migrating from one Edition of PaperCut to Another (e.g. from NG to MF) Upgrading PaperCut MF & NG (update procedure) Upgrading PaperCut NG in a Microsoft Cluster Environment Upgrading your Mobility Print installation to work with PaperCut NG or PaperCut MF User Client Upgrading the Client Software [Legacy] Enabling user client notifications on Windows when balloon tips are disabled Accessibility and PaperCut Can I make the messages that the client displays larger? Client pre authentication on Linux, macOS and Windows Configuring the macOS PaperCut user client JVM start up parameters Hiding or Showing the PaperCut Icon in the Dock on macOS Hiding the Balance Window of the User Client Tool How do I change the PaperCut currency symbol/sign? How do I find the list of active User Clients? How do I install the PaperCut client software? How do I show Shared Account Balances in the User Client How to Enable Debug (collect logs) in the User Client I’m hiding the system tray. How can I stop the client from being minimized? Integrating the PaperCut Client with a Public Kiosk solution macOS User Client Deployment using Packaging & Deployment Tools MSI Silent Installation Removing the currency symbols Showing or forgetting the most recently used Shared Accounts Starting the Client on macOS with Launchd Starting the User Client Tool on a Secondary Screen in a Dual Screen Setup Suppress Client Error Notifications When Offline User Interface Accessibility and PaperCut Advanced Customization of the User Web Interface - Javascript examples Embedding PaperCut Web Pages in your site Forcing use of HTTPS/SSL only How do I change the language of the PaperCut login page? How do I Log in? Logging into the User Web Interface as an Admin doesn’t always work Login to PaperCut interfaces using Email Address Make your own skeleton CSS file Open Custom Links In The Same Tab User Management Applying user filters based on group membership Automatically generate Card/ID Numbers for users Best Practice when Migrating Domains Change how often users can generate their own card/ID number Creating PaperCut Administrators Custom User Sync Integration Deleting Users from PaperCut NG or PaperCut MF End-User Transfer Feature Group based restriction on printing Hiding the PaperCut Service Account from the login screen on macOS print servers How can I find a user by their card number and erase it? How do I merge Printers/Users/Databases in PaperCut? How do I self-associate a card with the secondary ID field? How to Automate Google Cloud Print Printer Sharing How to ignore a user in PaperCut How to quickly add or remove credit from users I have seen that PaperCut supports internal users. What about internal Groups? Ignoring disabled Active Directory users Importing a subset of domain users Importing User Office and Department from non-standard fields in Active Directory Importing User’s home folder from non-standard fields in Active Directory Importing users from multiple Active Directory domains Importing/Exporting Card Numbers / Identity Numbers Managing PaperCut MF/NG Shared Accounts and User Settings via IDM Integration Manually Overriding the Group List Merging two separate domains into one Multiple Card/ID Numbers for a user Multiple domain security configuration Normalizing usernames from printer usage Preparing to use UPN usernames with PaperCut when synching with the standard Azure AD sync method Print enablement & management in distributed working environments Re-apply initial user settings via server command Renaming domain groups Renaming user accounts Reset user counters back to zero Resetting an Internal Users Password Resetting the Admin Password Restricting Printing By Group with Exceptions Script for Time-Based Printer Access Setting the User Auto Generated ID Number Length Summary of options for Guest user management Syncing a Secondary Email Address from Active Directory Syncing against multiple Groups or Organizational Units Updating User Card Numbers Using SQL Watermarks and Signatures Reporting Watermark Problems Setting a custom watermark position on PCL5 documents Web Print Auto mount a SMB share at boot on macOS How to Secure your Web Print Sandbox server