Troubleshooting Articles

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Administration Assistive Technology not found: com.sun.java.accessibility.AccessBridge Decreasing the load for Print Deploy environments Mapdb Errors in PaperCut PaperCut Application Server wont start with Symantec Endpoint Protection installed PaperCut on Linux errors with “Java heap space” Print Provider error of “address is not valid in its context” Problem Starting the PaperCut Application Server on Windows server-command.exe shows a memory error “Java heap space” SonicWall with Content Filter Service Tips when using SSL Packet Inspection (man-in-the-middle) on your network Troubleshooting and optimizing Server Performance When the PaperCut Server Won’t Start Windows Connection Limit Working with the 10 connection limit in Windows XP Architecture Troubleshooting Offline Site Servers Authentication [Legacy] Authentication Failed error when sending email notifications via Google Common LDAP Errors Troubleshooting Active Directory Authentication / AD login issues Troubleshooting login at devices Troubleshooting slow LDAP synchronization and lookups Troubleshooting Standard AD Sync Issues Unix PAM users are unable to log in to PaperCut NG/MF Web Single Sign-on Problems and Diagnosis Why is my username saved? Charging and Billing Print Jobs Not Being Tracked by PaperCut The Job Owner is ComputerName$ Troubleshooting Escrow (Insufficient Funds) when users try to login to devices Databases Database Upgrade Error Errors when running db-tools I receive an error “Malformed \uxxxx encoding” when using db-tools SQL Server connection problems Devices Copiers & Devices Connecting to the Wrong IP Address Elatec Fast Release TCConfig Tool Not Saving Settings Konica Minolta device logs prints as copies Konica Minolta embedded application shows “Connecting to server” Lexmark Embedded: clicking “log out” results in a “function disabled” message Resetting the Lexmark embedded Solution Framework (LeSF) SHA1 error message on Konica Minolta SSL Connection Issues with some Xerox devices and PaperCut Toshiba Print Driver asks you to Specify LDAP Server when printing Troubleshooting Escrow (Insufficient Funds) when users try to login to devices Troubleshooting the PaperCut Fiery Program Email to Print “Error while fetching mail - AUTHENTICATE failed” message when you’re using Email to Print Email to Print Gmail blocked sign-in attempt problem Recent Issues with IMAP or POP3 for Microsoft Exchange Mail Servers Troubleshooting Email to Print issues when using IMAP OAuth for Microsoft 365, Office 365, Outlook.com Find Me Printing Configuration error - no compatible queues for redirection Failed to redirect job to printer The specified datatype is invalid Find Me Printing “Error 32” Incorrect copy count with mopier mode Troubleshooting Disappearing jobs with Find-Me Printing Grows Installing, Uninstalling and Migrating Linux Installer Error Using “start” with parameters gives error “invalid switch” Why is Windows preventing me from installing PaperCut NG/MF, and what can I do about it? How to check PaperCut NG/MF component version numbers Integrations Languages Legacy Articles [Legacy] iOS Print Options (Black and White / Double Sided) Logs “Too Many Open Files” Error on Linux Debug output (collect logs) from the Active Directory provider Find Me Printing “Error 32” How to enable SSL debug mode How To Filter The Windows Event Log By IP Address Important Log Files to Check Providing Error dump files to support for PaperCut NG/MF Saving Abnormal Spool Files Troubleshooting email issues with PaperCut NG/MF Use the Windows Event Viewer to track printing events Mobility Print “Test Page failed to print” error with Mobility Print and PaperCut Pocket/Hive Capturing Spool Files with Mobility Print DNS_ERROR_DP_DOES_NOT_EXIST Printers disappear after running the Windows Mobility Print installer Speed up Mobility Print Rendering When printing to Canon drivers, the print job owner name is SYSTEM How to check PaperCut NG/MF component version numbers Monitoring Notifications [Legacy] Authentication Failed error when sending email notifications via Google SMTP Connection Problems when delivering Email Notifications Troubleshooting email issues with PaperCut NG/MF Troubleshooting PaperCut User Client Not Popping Up When the iPrint client throws canceled job notifications for successful print jobs Why do I only get dots in my popup? Novell Common issues, and diagnosing problems with Novell OES iPrint Web Print when using Novell and Samba When the iPrint client throws canceled job notifications for successful print jobs Print Archiving Troubleshooting Print Archiving Print Jobs [Legacy] Grayscale Conversion Limitations Attempted to be Unpaused Capturing a Linux Spool File Capturing Spool Files with Mobility Print Excel Printing Issues Incorrect copy count with mopier mode Jobs getting logged twice in PaperCut Losing Held Jobs on a Linux CUPS Server Print jobs called “Remote Downlevel Document” (and How to Fix Them) Print Jobs Not Being Tracked by PaperCut Print Jobs Not Held or Paused in Hold/Release Queue or for Client Popup Print Jobs stuck with the status of “Sent to printer” Print Jobs stuck with the status of “Printing” Render Print Jobs on Client Computers Saving Abnormal Spool Files The Job Owner is ComputerName$ Troubleshooting jobs attributed to the wrong user or wrong owner name Troubleshooting Missing or Disappearing Print Jobs Troubleshooting page count and color detection issues Troubleshooting PaperCut’s Hardware Page Count Use the Windows Event Viewer to track printing events When printing to Canon drivers, the print job owner name is SYSTEM Why was this job ‘Temporarily Hidden’? Windows Print Job Order Print Provider Secondary Print Server version does not match the primary server version Secondary Server/Direct Print Monitor/Print Provider Troubleshooting Print Queue Deployment Decreasing the load for Print Deploy environments Print Queues “The specified port cannot be added” ‘Hold for Authentication’ Error in Mac Print Queue Bidirectional Support in Windows Common Mac Printing Issues Configuration error - no compatible queues for redirection CUPS Host Error CUPS raises an error on Linux (queue stops) after enabling PaperCut on the queue Disabling Advanced Printing Features Driver Isolation Mode in Windows Duplicate Printers Fixing encoding problems/unintelligible characters appearing in PaperCut LPD job queue Localhost showing in Printer list PaperCut and Host-only drivers Printing from Microsoft Edge Browser and other Windows 10 Store Apps Printing to PaperCut Global Driver from Adobe Reader Slow Connection with Windows Print Servers Slow Printing on Some Sharp Copiers Special considerations with Windows Type 4 print drivers Tracking print-related application failures back to a print driver name Troubleshooting Global Print Driver Issues Troubleshooting Missing or Disappearing Print Jobs Troubleshooting PaperCut’s Hardware Page Count Troubleshooting PDL Transforms Troubleshooting Slow Printing Troubleshooting the PaperCut Fiery Program Troubleshooting when the Toner Status is missing or incorrect Unable to Add a Printer Unable to edit CUPS config file When PaperCut Published Google Cloud Print Printers Show as Offline Releasing Print Jobs Web Release Override Feature Reporting Times are Reported Incorrectly in PaperCut NG/MF SalesAndLicensing Integrated Scanning Client does not have permissions to send as this sender Granular mail delivery controls for Scan to Fax using the Basic (Generic SMTP) connector How to turn off PaperCut’s Document Processing Large Scan to Email jobs fail Troubleshooting PaperCut Integrated Scanning Scripting and APIs Repeated Print Script Pop-ups Security and Privacy Browser Certificate Warnings and Errors CSRF validation error How to enable SSL debug mode Impact on PaperCut Software due to Print Nightmare vulnerabilities Log4Shell (CVE-2021-44228) - How is PaperCut Affected? Site Servers Troubleshooting Offline Site Servers How to check PaperCut NG/MF component version numbers Testing PaperCut Upgrading or Downgrading Database Upgrade Error During an upgrade, the installer fails to rename a file How to check PaperCut NG/MF component version numbers User Client ‘ditto: can’t get real path for source’ Error ‘Unable to connect to server’ error when starting client ‘Unable to successfully retrieve valid data from secure connection to server’ error when starting client High CPU usage in the client software High memory usage in the client software Problems starting the User Client, resulting in a ‘local cache’ error Running the PaperCut User Client on Linux results in a Assistive Technology not found error The user client is already running Troubleshooting PaperCut User Client Not Popping Up User Client Exits After Log in - login script Why do I only get dots in my popup? Why Is My User Client Running Slowly? Why is my username saved? Why is the client software preventing exit? Windows error ‘Windows cannot access \\server\PCClient’ when launching the client shared folder User Interface Browser Certificate Warnings and Errors PaperCut Web Interface Won’t Load Users cannot log in to PaperCut web interface Web Single Sign-on Problems and Diagnosis User Management LDAP: cannot find groups (users are imported successfully) Watermarks and Signatures Web Print Web Print Status Messages - and what they mean Web Print when using Novell and Samba