Times are Reported Incorrectly in PaperCut NG/MF

On Windows, PaperCut NG/MF rely on the Windows Time Zone settings to determine the correct time zone. If this is set incorrectly then the print and application logs will report incorrect times (e.g. all out by a constant interval of time). Correcting the time zone First, check that your system time zone is set correctly. To do this: Open the Windows Control Panel. Open the Date and Time. Select the Time Zone tab. Make sure that the selected time zone is set correctly. If the time zone is set incorrectly and was changed, then the PaperCut NG/MF Application Server service must be restarted (Control Panel->Admin Tools->Services). If the time zone was set correctly but the application is still reporting the wrong times, the Windows Time Zone data may be corrupted. To fix this: Open the Windows Control Panel. Open the Date and Time. Select the Time Zone tab. Change the time zone to a completely different time zone (e.g. Tokyo Japan). Click the Apply button. Reselect the correct time zone and click the Apply button again. Restart the PaperCut NG/MF Application Server service (Control Panel->Admin Tools->Services). The times will now be reported correctly in the print and application logs. If you are running the application on an external database (like PostgreSQL), then check that the time zone in the database’s configuration is set correctly. Manually configuring the time zone If problems persist and the time zone is still not being detected properly from your system, there is a way to set this manually on the PaperCut NG/MF Application Server. (This is unable to be set on the PaperCut NG/MF Secondary Server). 1. Select the time zone identifier for your time zone from the list below, at the bottom of this page. This will be used in a configuration file. 2. Locate the file called service.conf in the following directory: [app-path]\server\custom\ Please Note: If you’re running a version of PaperCut NG/MF prior to v17.3, you will instead need to create the service.conf file in the directory noted above. 3. Open the file in a text editor and add the following line, replacing YourTimeZone with the time zone identifier you selected earlier in step one: wrapper.java.additional.8=-Duser.timezone=YourTimeZone For example, to set the time zone to “Australia/Melbourne”, use the following: wrapper.java.additional.8=-Duser.timezone=Australia/Melbourne 4. Save and close the text file. 5. Restart the PaperCut Application Server service. On Windows, this can be done via Control Panel -> Administration Tools -> Services. 6. After the service is restarted, the Application Server log file ([app-path]\server\logs\server.log) will show the new time zone setting. Valid time zone identifiers The time zone identifiers are sorted by time offset, starting at GMT+12, and going through to GMT-14. Etc/GMT+12 Etc/GMT+11 MIT Pacific/Apia Pacific/Midway Pacific/Niue Pacific/Pago_Pago Pacific/Samoa US/Samoa America/Adak America/Atka Etc/GMT+10 HST Pacific/Fakaofo Pacific/Honolulu Pacific/Johnston Pacific/Rarotonga Pacific/Tahiti SystemV/HST10 US/Aleutian US/Hawaii Pacific/Marquesas AST America/Anchorage America/Juneau America/Nome America/Yakutat Etc/GMT+9 Pacific/Gambier SystemV/YST9 SystemV/YST9YDT US/Alaska America/Dawson America/Ensenada America/Los_Angeles America/Santa_Isabel America/Tijuana America/Vancouver America/Whitehorse Canada/Pacific Canada/Yukon Etc/GMT+8 Mexico/BajaNorte PST PST8PDT Pacific/Pitcairn SystemV/PST8 SystemV/PST8PDT US/Pacific US/Pacific-New America/Boise America/Cambridge_Bay America/Chihuahua America/Dawson_Creek America/Denver America/Edmonton America/Hermosillo America/Inuvik America/Mazatlan America/Ojinaga America/Phoenix America/Shiprock America/Yellowknife Canada/Mountain Etc/GMT+7 MST MST7MDT Mexico/BajaSur Navajo PNT SystemV/MST7 SystemV/MST7MDT US/Arizona US/Mountain America/Bahia_Banderas America/Belize America/Cancun America/Chicago America/Costa_Rica America/El_Salvador America/Guatemala America/Indiana/Knox America/Indiana/Tell_City America/Knox_IN America/Managua America/Matamoros America/Menominee America/Merida America/Mexico_City America/Monterrey America/North_Dakota/Center America/North_Dakota/New_Salem America/Rainy_River America/Rankin_Inlet America/Regina America/Swift_Current America/Tegucigalpa America/Winnipeg CST CST6CDT Canada/Central Canada/East-Saskatchewan Canada/Saskatchewan Chile/EasterIsland Etc/GMT+6 Mexico/General Pacific/Easter Pacific/Galapagos SystemV/CST6 SystemV/CST6CDT US/Central US/Indiana-Starke America/Atikokan America/Bogota America/Cayman America/Coral_Harbour America/Detroit America/Fort_Wayne America/Grand_Turk America/Guayaquil America/Havana America/Indiana/Indianapolis America/Indiana/Marengo America/Indiana/Petersburg America/Indiana/Vevay America/Indiana/Vincennes America/Indiana/Winamac America/Indianapolis America/Iqaluit America/Jamaica America/Kentucky/Louisville America/Kentucky/Monticello America/Lima America/Louisville America/Montreal America/Nassau America/New_York America/Nipigon America/Panama America/Pangnirtung America/Port-au-Prince America/Resolute America/Thunder_Bay America/Toronto Canada/Eastern Cuba EST EST5EDT Etc/GMT+5 IET Jamaica SystemV/EST5 SystemV/EST5EDT US/East-Indiana US/Eastern US/Michigan America/Caracas America/Anguilla America/Antigua America/Argentina/San_Luis America/Aruba America/Asuncion America/Barbados America/Blanc-Sablon America/Boa_Vista America/Campo_Grande America/Cuiaba America/Curacao America/Dominica America/Eirunepe America/Glace_Bay America/Goose_Bay America/Grenada America/Guadeloupe America/Guyana America/Halifax America/La_Paz America/Manaus America/Marigot America/Martinique America/Moncton America/Montserrat America/Port_of_Spain America/Porto_Acre America/Porto_Velho America/Puerto_Rico America/Rio_Branco America/Santiago America/Santo_Domingo America/St_Barthelemy America/St_Kitts America/St_Lucia America/St_Thomas America/St_Vincent America/Thule America/Tortola America/Virgin Antarctica/Palmer Atlantic/Bermuda Atlantic/Stanley Brazil/Acre Brazil/West Canada/Atlantic Chile/Continental Etc/GMT+4 PRT SystemV/AST4 SystemV/AST4ADT America/St_Johns CNT Canada/Newfoundland AGT America/Araguaina America/Argentina/Buenos_Aires America/Argentina/Catamarca America/Argentina/ComodRivadavia America/Argentina/Cordoba America/Argentina/Jujuy America/Argentina/La_Rioja America/Argentina/Mendoza America/Argentina/Rio_Gallegos America/Argentina/Salta America/Argentina/San_Juan America/Argentina/Tucuman America/Argentina/Ushuaia America/Bahia America/Belem America/Buenos_Aires America/Catamarca America/Cayenne America/Cordoba America/Fortaleza America/Godthab America/Jujuy America/Maceio America/Mendoza America/Miquelon America/Montevideo America/Paramaribo America/Recife America/Rosario America/Santarem America/Sao_Paulo Antarctica/Rothera BET Brazil/East Etc/GMT+3 America/Noronha Atlantic/South_Georgia Brazil/DeNoronha Etc/GMT+2 America/Scoresbysund Atlantic/Azores Atlantic/Cape_Verde Etc/GMT+1 Africa/Abidjan Africa/Accra Africa/Bamako Africa/Banjul Africa/Bissau Africa/Casablanca Africa/Conakry Africa/Dakar Africa/El_Aaiun Africa/Freetown Africa/Lome Africa/Monrovia Africa/Nouakchott Africa/Ouagadougou Africa/Sao_Tome Africa/Timbuktu America/Danmarkshavn Atlantic/Canary Atlantic/Faeroe Atlantic/Faroe Atlantic/Madeira Atlantic/Reykjavik Atlantic/St_Helena Eire Etc/GMT Etc/GMT+0 Etc/GMT-0 Etc/GMT0 Etc/Greenwich Etc/UCT Etc/UTC Etc/Universal Etc/Zulu Europe/Belfast Europe/Dublin Europe/Guernsey Europe/Isle_of_Man Europe/Jersey Europe/Lisbon Europe/London GB GB-Eire GMT GMT0 Greenwich Iceland Portugal UCT UTC Universal WET Zulu Africa/Algiers Africa/Bangui Africa/Brazzaville Africa/Ceuta Africa/Douala Africa/Kinshasa Africa/Lagos Africa/Libreville Africa/Luanda Africa/Malabo Africa/Ndjamena Africa/Niamey Africa/Porto-Novo Africa/Tunis Africa/Windhoek Arctic/Longyearbyen Atlantic/Jan_Mayen CET ECT Etc/GMT-1 Europe/Amsterdam Europe/Andorra Europe/Belgrade Europe/Berlin Europe/Bratislava Europe/Brussels Europe/Budapest Europe/Copenhagen Europe/Gibraltar Europe/Ljubljana Europe/Luxembourg Europe/Madrid Europe/Malta Europe/Monaco Europe/Oslo Europe/Paris Europe/Podgorica Europe/Prague Europe/Rome Europe/San_Marino Europe/Sarajevo Europe/Skopje Europe/Stockholm Europe/Tirane Europe/Vaduz Europe/Vatican Europe/Vienna Europe/Warsaw Europe/Zagreb Europe/Zurich MET Poland ART Africa/Blantyre Africa/Bujumbura Africa/Cairo Africa/Gaborone Africa/Harare Africa/Johannesburg Africa/Kigali Africa/Lubumbashi Africa/Lusaka Africa/Maputo Africa/Maseru Africa/Mbabane Africa/Tripoli Asia/Amman Asia/Beirut Asia/Damascus Asia/Gaza Asia/Istanbul Asia/Jerusalem Asia/Nicosia Asia/Tel_Aviv CAT EET Egypt Etc/GMT-2 Europe/Athens Europe/Bucharest Europe/Chisinau Europe/Helsinki Europe/Istanbul Europe/Kaliningrad Europe/Kiev Europe/Mariehamn Europe/Minsk Europe/Nicosia Europe/Riga Europe/Simferopol Europe/Sofia Europe/Tallinn Europe/Tiraspol Europe/Uzhgorod Europe/Vilnius Europe/Zaporozhye Israel Libya Turkey Africa/Addis_Ababa Africa/Asmara Africa/Asmera Africa/Dar_es_Salaam Africa/Djibouti Africa/Kampala Africa/Khartoum Africa/Mogadishu Africa/Nairobi Antarctica/Syowa Asia/Aden Asia/Baghdad Asia/Bahrain Asia/Kuwait Asia/Qatar Asia/Riyadh EAT Etc/GMT-3 Europe/Moscow Europe/Samara Europe/Volgograd Indian/Antananarivo Indian/Comoro Indian/Mayotte W-SU Asia/Riyadh87 Asia/Riyadh88 Asia/Riyadh89 Mideast/Riyadh87 Mideast/Riyadh88 Mideast/Riyadh89 Asia/Tehran Iran Asia/Baku Asia/Dubai Asia/Muscat Asia/Tbilisi Asia/Yerevan Etc/GMT-4 Indian/Mahe Indian/Mauritius Indian/Reunion NET Asia/Kabul Antarctica/Mawson Asia/Aqtau Asia/Aqtobe Asia/Ashgabat Asia/Ashkhabad Asia/Dushanbe Asia/Karachi Asia/Oral Asia/Samarkand Asia/Tashkent Asia/Yekaterinburg Etc/GMT-5 Indian/Kerguelen Indian/Maldives PLT Asia/Calcutta Asia/Colombo Asia/Kolkata IST Asia/Kathmandu Asia/Katmandu Antarctica/Vostok Asia/Almaty Asia/Bishkek Asia/Dacca Asia/Dhaka Asia/Novokuznetsk Asia/Novosibirsk Asia/Omsk Asia/Qyzylorda Asia/Thimbu Asia/Thimphu BST Etc/GMT-6 Indian/Chagos Asia/Rangoon Indian/Cocos Antarctica/Davis Asia/Bangkok Asia/Ho_Chi_Minh Asia/Hovd Asia/Jakarta Asia/Krasnoyarsk Asia/Phnom_Penh Asia/Pontianak Asia/Saigon Asia/Vientiane Etc/GMT-7 Indian/Christmas VST Antarctica/Casey Asia/Brunei Asia/Choibalsan Asia/Chongqing Asia/Chungking Asia/Harbin Asia/Hong_Kong Asia/Irkutsk Asia/Kashgar Asia/Kuala_Lumpur Asia/Kuching Asia/Macao Asia/Macau Asia/Makassar Asia/Manila Asia/Shanghai Asia/Singapore Asia/Taipei Asia/Ujung_Pandang Asia/Ulaanbaatar Asia/Ulan_Bator Asia/Urumqi Australia/Perth Australia/West CTT Etc/GMT-8 Hongkong PRC Singapore Australia/Eucla Asia/Dili Asia/Jayapura Asia/Pyongyang Asia/Seoul Asia/Tokyo Asia/Yakutsk Etc/GMT-9 JST Japan Pacific/Palau ROK ACT Australia/Adelaide Australia/Broken_Hill Australia/Darwin Australia/North Australia/South Australia/Yancowinna AET Antarctica/DumontDUrville Asia/Sakhalin Asia/Vladivostok Australia/ACT Australia/Brisbane Australia/Canberra Australia/Currie Australia/Hobart Australia/Lindeman Australia/Melbourne Australia/NSW Australia/Queensland Australia/Sydney Australia/Tasmania Australia/Victoria Etc/GMT-10 Pacific/Chuuk Pacific/Guam Pacific/Port_Moresby Pacific/Saipan Pacific/Truk Pacific/Yap Australia/LHI Australia/Lord_Howe Antarctica/Macquarie Asia/Anadyr Asia/Kamchatka Asia/Magadan Etc/GMT-11 Pacific/Efate Pacific/Guadalcanal Pacific/Kosrae Pacific/Noumea Pacific/Pohnpei Pacific/Ponape SST Pacific/Norfolk Antarctica/McMurdo Antarctica/South_Pole Etc/GMT-12 Kwajalein NST NZ Pacific/Auckland Pacific/Fiji Pacific/Funafuti Pacific/Kwajalein Pacific/Majuro Pacific/Nauru Pacific/Tarawa Pacific/Wake Pacific/Wallis NZ-CHAT Pacific/Chatham Etc/GMT-13 Pacific/Enderbury Pacific/Tongatapu Etc/GMT-14 Pacific/Kiritimati