PaperCut does not impose a 20 character long username limit, however when using Windows Active Directory we utilise the “sAMAccountName”. This is what is seen as the owner of the print job in the print queues. Please see the attached screenshot:
This Active Directory field has a 20 character limit as you can see here in this article: http://msdn.microsoft.com/en-us/library/ms679635.aspx From PaperCut NG/MF version 23.0.3, the limit for the full email username, including the domain, is 255 characters. In versions prior to 23.0.3, the limit was restricted to 50 characters.
Articles in this section
- PaperCut MF - New SSL certificate (macOS)
- New KB article template
- Xerox embedded devices - Incorrect login screen issues
- Handling hidden characters in card numbers
- Scan to multiple email destinations
- PaperCut NG/MF Security Bulletin (March 2026)
- PaperCut Hive and Pocket Compatibility Tool
- Enabling ARM64 support in PaperCut NG/MF Print Deploy
- Incorrect stapling when printing multiple copies via a Find-Me queue using HP PCL drivers
- Resetting the PaperCut Hive or Pocket app (Android & iOS)
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