Capturing Spool Files with Mobility Print

The steps below describe how to capture spool files as it passes through Mobility Print. These steps can be used on a Server running Mobility Print with Windows Server, Linux, and macOS. Recreate the issue by printing a document via Mobility Print that demonstrates the problem. On the Mobility Print server, navigate to where Mobility Print is installed [app-path]/PaperCut Mobility Print/data/spool and locate the three files are generated for print each job: job content in PDL (*.pdl) print job options/instructions (*.ticket.toml) printing state for the job (*.info.toml) NOTE: These files will remain available for up to one hour after the print was submitted. Zip the whole folder. Send this to support along with a copy of the Mobility Print logs so that we can see a full picture of the issue (click in the top right of the Mobility Print admin interface, then select Download Logs.) Please note the following information: Date/time the problem occurred IP address of the Mobility Print Server IP address of the device you are printing from Username Name of any printed documents For more information about Mobility Print, check out the Mobility Print Help Center. Related Articles Troubleshooting page count and color detection issues Capturing a Windows Spool File Capturing a Mac Spool File Capturing a Linux Spool File Capturing a Novell Spool file