A small number of PaperCut customers have reported to PaperCut Support that when printing with some Toshiba print drivers they recieve a popup (shown below) asking for a LDAP server. This prevents printing.
This functionality is not required in the print driver as PaperCut will already have authenticated the print job. You can turn this feature off by going to Devices and Printer → Right click on printer - Select Properties → Device Settings tab and unticking Update Automatically, then setting Account Settings → User Authentication → Off.
Alternatively, we have had it reported that selecting “PaperCut” in the drop down list works in some environments. This is not a configuration that we actively support, but it may work for you.
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- Printing from Microsoft Edge Browser and other Windows 10 and 11 Store Apps
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- PaperCut Hive and SentinelOne
- Troubleshooting Mobility Print and Lightspeed
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- Smooth MFD Upgrades: A Step-by-Step Guide
- PaperCut NG/MF Security Bulletin (December 2024)
- Redirected Printers on Windows Servers
- Windows ARM64 Support across the PaperCut portfolio
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