A small number of PaperCut customers have reported to PaperCut Support that when printing with some Toshiba print drivers they recieve a popup (shown below) asking for a LDAP server. This prevents printing.
This functionality is not required in the print driver as PaperCut will already have authenticated the print job. You can turn this feature off by going to Devices and Printer → Right click on printer - Select Properties → Device Settings tab and unticking Update Automatically, then setting Account Settings → User Authentication → Off.
Alternatively, we have had it reported that selecting “PaperCut” in the drop down list works in some environments. This is not a configuration that we actively support, but it may work for you.
Articles in this section
- PaperCut MF - New SSL certificate (macOS)
- New KB article template
- Xerox embedded devices - Incorrect login screen issues
- Handling hidden characters in card numbers
- Scan to multiple email destinations
- PaperCut NG/MF Security Bulletin (March 2026)
- PaperCut Hive and Pocket Compatibility Tool
- Enabling ARM64 support in PaperCut NG/MF Print Deploy
- Incorrect stapling when printing multiple copies via a Find-Me queue using HP PCL drivers
- Resetting the PaperCut Hive or Pocket app (Android & iOS)
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