Submit a request – PaperCut Technical Support

Please choose what you'd like to do...

Your email address

Product

You will be able to find this information on the login screen for the product you're using.

I'm using MF subscription licensing

Check this box if you have one or more PaperCut MF subscriptions

Are you also a PaperCut NG/MF customer?

Are you using NG with the free 5 user license?

Select your country

Please select your country from the drop down list

Customer Reference Number (CRN)

If you're running PaperCut NG or PaperCut MF, this can be found on the 'Help' page (or 'About' page on older versions) in your PaperCut Admin interface. Otherwise, if you're running PaperCut Mobility Print by itself, this will be in the Mobility Print admin interface near the bottom of the screen.

Organization ID

Your organization ID can be found in your Pocket or Hive URL, for example pocket.papercut.com/123A4b56 or hive.papercut.com/123A4b56

Are you a partner, customer or someone else?

Subject

Description

What is the symptom of the issue or error message (exact error message text or screenshots)? What troubleshooting have you done so far, and what was the result? Have you performed other tests that you can detail here? Do you have further screenshots of the issue, or log files to demonstrate the problem that you can attach?

Version

You can find this information on the 'About' tab of your PaperCut Admin interface.

PaperCut Partner

This is the organization that helped you set up PaperCut.

Attachments

Add file or drop files here