Submit a request

You will be able to find this information on the login screen for the product you're using.

Check this box if you have one or more PaperCut MF subscriptions

Please select your country from the drop down list

If you're running PaperCut NG or PaperCut MF, this can be found on the 'Help' page (or 'About' page on older versions) in your PaperCut Admin interface. Otherwise, if you're running PaperCut Mobility Print by itself, this will be in the Mobility Print admin interface near the bottom of the screen.

Your organization ID can be found in your Pocket or Hive URL, for example pocket.papercut.com/123A4b56 or hive.papercut.com/123A4b56

What is the symptom of the issue or error message (exact error message text or screenshots)? What troubleshooting have you done so far, and what was the result? Have you performed other tests that you can detail here? Do you have further screenshots of the issue, or log files to demonstrate the problem that you can attach?

You can find this information on the 'About' tab of your PaperCut Admin interface.

This is the organization that helped you set up PaperCut.

Add file or drop files here