Important Log Files to Check

If you’re having problems of any nature, often the PaperCut system logs can assist with diagnosis. Log error messages often given an indication of: The type of error, suggestions on what might be causing the error, and in some cases even recommend a solution. Taking some time to check system event logs may help you pinpoint and resolve a problem. The following logs should be checked: Within the PaperCut NG and MF admin interface: Log in as an admin (e.g. with the local admin account) and check under Logs > Application Log. On older versions this may be under App. Log > Application Event Log. On the Application Server (or Print Server) file system: (open these in a text editor such as Notepad) For print or print queue related errors: [app-path]/providers/print/<platform>/print-provider.log* (e.g. C:\Program Files (x86)\PaperCut NG\providers\print\win\print-provider.log*) For server related errors: [app-path]/server/logs/server.log* (e.g. C:\Program Files (x86)\PaperCut NG\server\logs\server.log*) [app-path]/server/logs/service.log* (e.g. C:\Program Files (x86)\PaperCut NG\server\logs\service.log) For release station errors: [users-home-directory]/pc-release.log (e.g. C:\Documents and Settings\user1) Related articles See our Reporting Problems article for more tips on how to report issues. See our How to enable Debug Logging article for more in-depth debugging and log finding! 🔎