PaperCut Partner Portal Access FAQ

One of the perks of becoming a PaperCut reseller is access to our Partner Portal. It includes many valuable resources such as marketing materials, training & certification, manuals, and other tools to promote PaperCut like a pro. If you’re a reseller with some questions about how to access the Portal, dive in because we have answers! Getting Started Q I don’t have a login to the PaperCut Portal. How do I get one? Your best option is to reach out to a teammate that has full portal access (not just training access) and ask them to invite you to the PaperCut Portal. They can find the link under the Admin menu (in the Portal menu select Admin > Invite team member. You’ll receive an email from us inviting you to create and register your login. Otherwise, feel free to reach out to PaperCut Customer Care , and we’ll get you going in the right direction! Q I would like to access your training portal to complete your Technical and/or Sales training. What do I do? If you don’t already have it, get access to the PaperCut Portal via the steps above. Once you have a login, click the Training tab and then scroll down to the green Sales Foundation or Technical Training button. You’ll need to accept the terms and then it will open a new tab to the Learning Portal and you will be able to login using your PaperCut portal credentials. Once you have registered your login via this process, you will be able to go directly to the Learning Portal rather than having to start from the Partner Portal. Login Issues Incorrect Username or password Q I haven’t logged into the portal for a while and my old login isn’t working anymore? Back in 2018, we changed our portal login process to comply with GDPR changes. If you haven’t logged in since then you may find that your old login no longer works. You can either ask a teammate with an active login to invite you or reach out to PaperCut Customer Care and we’ll get you going in the right direction! Q I’m trying to login with my email address but getting an Incorrect username or password error? If you’ve registered a login with your email address since we updated our system in 2018, this likely means that you’ve forgotten your password. Please try the I forgot my password (or username) link to reset your password. However, if you then get a This email does not exist error, this means you don’t actually have an active login for the Portal. Please see the Getting Started instructions above! Q I completed the registration process but still haven’t received my verification email Sometimes we find that these emails get routed to Spam or Junk folders. If it’s not there, you might check with your IT Admin to see if it’s being held in quarantine. The emails come via portal@papercut.com so they may need to add this to your email servers allow-list. If you still can’t find it, contact PaperCut Customer Care , and we’ll investigate! Password Reset Q I can’t remember my password, how do I reset it? You can reset your password via the I forgot my password (or username) link. Q I’m trying to reset my password but am not receiving the reset email? Sometimes we find that these emails get routed to Spam or Junk folders. If it’s not there, you might check with your IT Admin to see if it’s being held in quarantine. The emails come via portal@papercut.com so they may need to add this to your email servers allow-list. If you still can’t find it, contact PaperCut Customer Care , and we’ll investigate! Q I’m trying to reset my password but getting an error 'this email does not exist' - help! I’m trying to reset my password but getting the error: This email does not exist in our system. This error means you don’t actually have an active login for the Portal. Please see the Getting Started instructions above or reach out to PaperCut Customer Care .